Shipping & Orders

Package shows delivered, but I haven’t received anything

Sometimes your tracking information may show that your Go Moto package has been delivered, but you haven’t received it yet. Don’t worry, this is usually easy to resolve. Here are a few steps to check first: Check your mailbox most Go Moto packages fit through a standard letterbox and are delivered there directly. Check around […]

My tracking info is not updating

Sometimes the tracking link in your shipping email may not update in real time. This is usually caused by the third-party courier system and doesn’t mean your package is lost. A few things to keep in mind: Packages are typically shipped around 15:00 Amsterdam time on weekdays. Tracking information is usually visible within a few […]

I received the wrong item

If your Go Moto order contains a product that doesn’t match what you expected, don’t worry — we’ll help you resolve it quickly. Here’s what to do first: Check your invoice, order confirmation, or your account to see which products you ordered. Compare the items you received with the pictures and descriptions on the product […]

My order is delayed or stuck at a sorting centre

Sometimes packages can get held up at a carrier sorting centre, causing delays beyond the estimated delivery date. This is unfortunately outside of our control — once your package has left our warehouse, it is fully in the hands of the carrier. What you can do: Check your tracking number directly on your local carrier’s […]

Where is my package?

All Go Moto orders are shipped with a tracking number so you can follow your package every step of the way. Once your order has been shipped, you’ll receive an email with your tracking details. Track your package For the most accurate and up-to-date status, enter your tracking number directly on your local carrier’s website. […]