Chinmount support

Support

Installation

I think I mounted my Chin Mount the wrong way. What to do?

It can of course happen that you are not entirely sure whether you have mounted your Chin Mount correctly. For example, the position of the mount may not be quite correct. As a result, the adhesive strength will be considerably less. In this case you will have to use a new 3M VHB adhesive to ensure proper mounting. Not quite sure? Send us a message via our contact form, and we will help you out!

How do I install a Go Moto chin mount to my helmet?

Installing a Go Moto chin mount is really easy but does need a little atention. View our handy manual or watch our installation video for the full explanation. Be sure you always clean your helmet with the provided 3M VHB surface cleaner on the area where you will stick your chin mount!

Can I remove the go moto mount from my helmet?

Removing your mount can be quite tricky, but it's certainly not impossible. View the manual for a detailed explanation. Heat the mount/3M adhesive with a hair dryer and use a credit card to release the corners of the 3M adhesive. You can then remove the mount from the helmet by twisting the mount. The 3M adhesive won't damage your helmet if you remove it the correct way. It may leave some residu, but is easily cleanable with an alcohol pad.

Will the adhesive damage my helmet?

Check out the manual for instructions on how to remove the mount from your helmet. The adhesive won’t damage your helmet IF your remove it correctly. If you pull the mount off with a lot of force, you may remove the paint from your helmet. Therfore it's really important to heat up the mount and TWIST it off. The adhesive may leave some reside, but is easily cleanable with an alcohol pad.

Product

What happens if my mount comes off?

Go Moto is not responsible for any damage caused by improper installation. The fitment of the Go Moto Mount has been tested thoroughly on all different helmets and on different helmet sizes. The Go Moto mount comes with an original 3M VHB adhesive and is able to hold a great amount of force. Only extreme situations like a crash could be the cause of your mount coming off your helmet, or improper installation. Read the manual on how to install the Go Moto mount and always use the provided 3M VHB Surface cleaner for optimal adhesion!

Which buckle mount can I use best?

Our chin mount comes standard with a buckle mount package so you can attach your action camera to the go moto chin mount. At the product photos in our webshop you can see which buckle mount we use for your specific helmet. We recommend the J-hook buckle mount with a short extension arm for most helmets. If you still have questions about our other products or if you want advice, feel free to contact us!

What action cameras fit on the Go Moto mount?

The Go Moto mount fits all action camera’s that use the buckle mount system (Gopro, Insta 360 DJI & more). Still unsure? Feel free to contact us!

What if you don't have a mount for my helmet?

We are working hard to cover as much helmets as we can. If your helmet is not listed please contact us on our contact page for the possibilities and we'll realise a mount for you helmet as soon as possible!

Return & refund

My Go Moto Chin Mount is faulty. What to do?

At Go Moto, quality and customer satisfaction is our top priority. It is still possible that you are not satisfied with our product because it is faulty. If this is the case please send us a message to our support. Explain in the message what the problem is and possibly add a photo or video. If we can conclude that the product is indeed faulty, you will receive a 100% refund.

Can I return or refund my order?

You can always return or refund your order! If you want to return or refund your order, please visit the refund & shipping page for more information. We’re always happy to help you out!

Who pays for the refund?

Have you changed your mind and want to return your Chin Mount? That is possible! You will however be responsible for paying for your own shipping costs for returning your item. Once we have received your package we will refund your order including initial shipping cost within 14 days. You can apply for a refund via our contact form on our website.

Shipping

What to do when I didn't receive a order or shipping confirmation mail?

Please double check your spam folder. Still no confirmation E-mail? Please contact us at support@go-moto.com

From where does Go Moto ship the orders?

All products are shipped from The Netherlands, Zwijndrecht.

In what currency are the prices?

All prices on the website of Go Moto are in euro’s.

How long will it take for my order to arrive?

Orders typically ship within 1-2 business days of receiving receipt. The estimated delivery time is indicated at the check out, and is the usual shipping time. Keep in mind that it is possible that it may take longer due to delays or customs clearance.

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Support

Installing a Go Moto chin mount is really easy but does need a little atention. View our handy manual or watch our installation video for the full explanation. Be sure you always clean your helmet with the provided 3M VHB surface cleaner on the area where you will stick your chin mount!

The Go Moto mount fits all action camera’s that use the buckle mount system (Gopro, Insta 360 DJI & more). Still unsure? Feel free to contact us!

We are working hard to cover as much helmets as we can. If your helmet is not listed please contact us on our contact page for the possibilities and we'll realise a mount for you helmet as soon as possible!

You can always return or refund your order! If you want to return or refund your order, please visit the refund & shipping page for more information. We’re always happy to help you out!

All products are shipped from The Netherlands, Zwijndrecht.

All prices on the website of Go Moto are in euro’s.

Orders typically ship within 1-2 business days of receiving receipt. The estimated delivery time is indicated at the check out, and is the usual shipping time. Keep in mind that it is possible that it may take longer due to delays or customs clearance.

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© 2024 GOMOTO All Rights Reserved

5% off your first order 👇🏻

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