Warranty & Returns

I received a defective product

If your Go Moto mount or accessory is defective, we’ll help you get it replaced or repaired as quickly as possible. Here’s what to do: Check your product carefully and note the defect — take clear photos showing the issue. Keep the product in its original packaging if possible. Use the contact form at the […]

I want to return my order

If you want to return your Go Moto mount or accessory, you can do so for any reason within 30 days from the date of purchase. Here’s how it works: The product must be unused and in its original packaging. Return shipping costs are paid by the customer. You can grab a return label here. […]

My mount came loose

The 3M VHB tape sticks as well as it is applied — any small mistake can affect adhesion. If your Go Moto mount comes loose, this is almost always caused by incorrect placement, insufficient cleaning, or not heating the adhesive enough. Please note that this is not covered by warranty, as mounts are designed to […]

I need warranty coverage

Go Moto offers a 1-year warranty on all mounts and accessories. This covers defects caused by manufacturing or malfunctions in accessories. Please note: Warranty does not cover camera loss. We always recommend using the included safety tether as a backup, this ensures your camera stays secured even in unexpected situations. Warranty claims outside the 1-year […]