I received the wrong item

If your Go Moto order contains a product that doesn’t match what you expected, don’t worry — we’ll help you resolve it quickly.

Here’s what to do first:

1. Check your invoice, order confirmation, or your account to see which products you ordered.
2. Compare the items you received with the pictures and descriptions on the product page — sometimes packaging or color differences can cause confusion.

If after checking you confirm that the item is indeed incorrect, please use the contact form at the bottom of this page. Make sure to include:

1. Your order number
2. Photos of the item you received

Once submitted, our support team will take over your case and ensure you receive the correct product as quickly as possible.